Solimar Systems Enhances Customer Support Offerings

January 26, 2004

Support Plans Extend Product Coverage Hours and Include More Services

SAN DIEGO, CA – January 26, 2004 – Solimar Systems Inc. announces the availability of additional product support plans designed to meet the needs of its customers. The expanded technical support offerings allow Solimar product users to select the best coverage plan for their organization, including 24 hours per day, 365 days a year.

Rounding out the standard coverage Monday through Friday plan, Solimar also offers support on evenings and weekends via Extended Support Coverage Plans, including:

  • Extended Support 24×5 Plan
    Monday through Friday, 24 hours per day coverage
  • Extended Support 24×7 Plan
    Everyday, 24 hours per day coverage
  • Special Circumstances Support Plan
    Customized support plan designed to provide after hours coverage on a single instance or exception occurrence, such as a planned change to a production environment.

“Many businesses today operate overnight and on weekends” states Drew Sprague, President of Solimar Systems, Inc. “Solimar has built its reputation upon providing superior technical support. Offering our customers additional support options demonstrates our continued commitment to their success, no matter when that success happens.”

All Solimar support plans provide expert troubleshooting and technical product assistance, including using secure web-based desktop-sharing technology to remotely access the systems to configure software, troubleshoot issues, and install updates in real-time. In addition to professional problem resolution, Solimar has bolstered all customer support plans by including two new high value services at no additional cost. All customers with a valid support and maintenance agreement are now eligible to receive added support from the Solimar Technical Analysis Review program (STAR) and Solimar University Webcasts.

The STAR program provides an annual personalized site configuration review designed to optimize the Solimar system, improve business processes, and streamline workflows. Working directly with Solimar system professionals, this no cost service represents a yearly check up for all users. The Solimar University Webcasts service is a series of on-line product training sessions designed to improve product knowledge of Solimar product users. The informative Webcasts represent a convenient and efficient way for users to discover new product features, useful tips, and time-saving techniques.

About Solimar Systems, Inc.

Solimar Systems enables organizations around the globe to onboard, make ready, enhance, manage and deliver print and digital communications and materials for a variety of industries and presentation types.

Commonly known as workflow software, for nearly 30 years, our team has provided solutions to facilitate the production of printed materials and digitally delivered communications. As early adopters of the PDF output format, our Chemistry platform has tightly linked technology with the PDF standard that optimizes and drives a variety of print and electronic requirements including transactional and direct mail printing, commercial print, carton converting and flexible packaging, labels, textiles and wide format. Our software also adds value with innovative technologies such as file optimization, piece-level tracking, out-of-the-box visibility dashboards for processes and equipment and dynamic, data-driven Augmented Reality (AR) experiences.

Solimar universally works with all types of existing and proposed software and hardware solutions in a print and digital production environment. Our work-with-all nature creates the opportunity for significant process improvement and ROI proven by our worldwide customer case studies and testimonials.

For more information, call the Solimar Sales Team at +1.619.849.2800.