Solimar Systems Enhances Customer Support Offerings

Support Plans Extend Product Coverage Hours and Include More Services

SAN DIEGO, CA – January 26, 2004 – Solimar Systems Inc. announces the availability of additional product support plans designed to meet the needs of its customers. The expanded technical support offerings allow Solimar product users to select the best coverage plan for their organization, including 24 hours per day, 365 days a year.

Rounding out the standard coverage Monday through Friday plan, Solimar also offers support on evenings and weekends via Extended Support Coverage Plans, including:

  • Extended Support 24×5 Plan
    Monday through Friday, 24 hours per day coverage
  • Extended Support 24×7 Plan
    Everyday, 24 hours per day coverage
  • Special Circumstances Support Plan
    Customized support plan designed to provide after hours coverage on a single instance or exception occurrence, such as a planned change to a production environment.

“Many businesses today operate overnight and on weekends” states Drew Sprague, President of Solimar Systems, Inc. “Solimar has built its reputation upon providing superior technical support. Offering our customers additional support options demonstrates our continued commitment to their success, no matter when that success happens.”

All Solimar support plans provide expert troubleshooting and technical product assistance, including using secure web-based desktop-sharing technology to remotely access the systems to configure software, troubleshoot issues, and install updates in real-time. In addition to professional problem resolution, Solimar has bolstered all customer support plans by including two new high value services at no additional cost. All customers with a valid support and maintenance agreement are now eligible to receive added support from the Solimar Technical Analysis Review program (STAR) and Solimar University Webcasts.

The STAR program provides an annual personalized site configuration review designed to optimize the Solimar system, improve business processes, and streamline workflows. Working directly with Solimar system professionals, this no cost service represents a yearly check up for all users. The Solimar University Webcasts service is a series of on-line product training sessions designed to improve product knowledge of Solimar product users. The informative Webcasts represent a convenient and efficient way for users to discover new product features, useful tips, and time-saving techniques.