Visibility Is Not Optional—Track Everything with SOLitrack - Part 5

In today’s print and mail operations, complete visibility transforms how teams work—turning uncertainty into confidence and reactive troubleshooting into proactive excellence.

Imagine knowing exactly where every file is, tracking every job milestone, matching every insert perfectly, and having instant answers when anyone asks about document status. This is the power of comprehensive tracking.

Many operations are ready to move beyond email chains, whiteboards, and siloed system logs. They’re ready for scalable, compliant, confidence-inspiring visibility.

SOLitrack, the visibility and audit layer of the Solimar Chemistry Platform, delivers job-level and piece-level traceability across your entire post-composition workflow—from file arrival to final output.

In high-volume environments with strict SLAs and regulatory requirements, tracking has become the foundation of operational excellence.

What SOLitrack Does—and How It Empowers Your Team

SOLitrack is Solimar’s centralized job tracking system that provides:

• Real-time job dashboards and visual workflow monitoring
• SLA countdown timers and job aging reports
• Piece-level mail tracking when combined with barcodes or control marks (typically via Rubika)
• Logging of job milestones, file movement, errors, and manual interventions
• Secure, role-based access for operations, compliance, and client-facing teams

It seamlessly connects the dots between composition output, workflow processing, production queues, and final handoff—while maintaining searchable logs for every step.

Success Story: Mastering SLA Management with Confidence

A financial services provider we partnered with transformed their time-sensitive notice processing with strict 24-hour SLAs. Previously, delays were discovered after client escalation. Now, they’re ahead of the curve.

After implementing SOLitrack, their operations team gained real-time job visibility and could identify at-risk jobs before SLA expiration. They enhanced their workflow with escalation alerts and priority routing rules using SOLfusion.

Transformational Results:

• SLA violations dropped dramatically
• Team proactively addresses issues before deadlines
• Client services gained confidence with live reporting access
• Staff morale improved with clear visibility and control

Success Story: Achieving Complete Compliance with Rubika + SOLitrack

For our clients in healthcare, insurance, and government sectors, we’ve elevated their tracking capabilities beyond basic confirmation. They now have complete confidence in knowing:

• When each piece printed
• What device it ran on
• What pieces were included
• What barcodes were applied
• Whether anything needed reprocessing and how it was handled

Rubika seamlessly inserts page-level barcodes and control marks, while SOLitrack captures job status, file metadata, and barcode logs to provide a complete audit trail—from prepress to post.

This powerful combination ensures compliance with HIPAA, PCI, or legal mandates—while eliminating the manual labor of assembling reports after the fact.

Success Story: Building Trust Through Client-Facing Dashboards

Forward-thinking operations give clients the power to self-serve their tracking needs. Instead of fielding status calls, they provide direct access.

SOLitrack’s role-based access empowers trusted users—internal or external—to:

• View comprehensive job history
• Confirm SLA status instantly
• Download detailed tracking reports
• Monitor recurring workflows independently

This transparency creates trust and strengthens partnerships, especially in managed services or white-label production scenarios.

Seamless Integration and Scalable Deployment

SOLitrack integrates effortlessly with:

• Rubika (for barcode metadata injection)
• SOLfusion (to trigger or pause workflows based on status conditions)
• SPDE (to monitor file movement and device output status)
• Your internal systems (via API, log parsing, or file-based events)

The platform scales elegantly—from empowering a single department to orchestrating multi-site facilities.

Your Path to Complete Visibility Starts Here

You’ll know SOLitrack is right for you if you’re ready to transform how you handle job exceptions. If your team has ever needed to:

• Search through multiple logs
• Coordinate via email chains
• Investigate file locations
• Manually compile audit timestamps

Then you’re ready to upgrade from reactive troubleshooting to proactive operational control.

At Hansen360, we begin by identifying your most critical SLA-driven or compliance-sensitive workflow. Then we configure SOLitrack to deliver real-time monitoring, job-level control, and searchable reporting that transforms guesswork into confidence.

One job is all it takes to experience the transformation.

Let’s help you build a workflow that sees everything—and empowers you to show it when it counts.