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XPLOR22

XPLOR22 focuses on Innovative Strategies to Transform the Customer Experience and bring together end users, analysts, consultants, industry experts, and vendors who share best practices and strategies to transform the customer experience.

BOOTH#: 4

SPEAKING SESSIONS:

Vendor Showcase

LOCATION: Jacaranda Hall: Citrus
PRESENTER(S): Mary Ann Rowan, CXO & Jonathan Malone-McGrew, Senior Director, Engagement – Solimar Systems
DATE & TIME: September 13, 2022, 10:55 AM - 11:15 AM

Why "Build versus Buy" May Be the Riskiest Decision You Make Post-COVID

The past few years have taught us a lot about the state of our people, technology, and disaster recovery plans. Now it is crucial to discuss the differences between building in-house, buying a custom or customized solution, and buying what we have defined for many years as Commercial Off-the-Shelf (COTS) solutions. This session will walk through the pros and cons of each option, and discuss where each approach works in a certain part of your business, but not in others. Come with your experiences to share too! This will be lively, controversial and, most of all, illuminating for your future decision-making.

LOCATION: Jacaranda Hall: Citrus
PRESENTER(S): Mary Ann Rowan, CXO – Solimar Systems
DATE & TIME: September 13, 2022, 3:00 PM - 3:45 PM

PANEL: The Practical Guide to Document Re-engineering: What, How and Why

We call it document re-engineering, but what we are talking about is identifying the elements of business documents and preserving their legacy while keeping them relevant. New logos and brand colors are only part of the conversation. What about changing business rules and expanding output channels? Let's talk about the nuts and bolts of practical document re-engineering!

LOCATION: Jacaranda Hall: Jasmine
PRESENTER(S): Gina Armada, CEO - MHC, Jeff DeVoyd, Enterprise Architect - Quadient, Randy Hardy, Senior Consultant - Gimbel & Associates, Jonathan Malone-McGrew, Senior Director of Engagement - Solimar Systems, Pat McGrew, Managing Director - McGrewGroup, Inc.
DATE & TIME: September 13, 2022, 4:30 PM - 5:15 PM

Combat Paper, Ink & Labor Challenges! ROI and Customer Stories from the Trenches

All businesses are continuing to meet the challenges of labor, ink, paper and equipment parts (and whole machine) availability head-on. The decisions you make for your organization will impact your competitive advantage. Join us for real-world, documented customer stories of how you can turn to technology to help offset risk while giving your organization the opportunity to thrive.

Whether you print or digitally deliver, whether you use toner or inkjet, and whether your volumes are predictable and low or high and variable, you WILL learn something from this session. From creation to delivery, you won’t want to miss the ROI boost possibilities.

LOCATION: Jacaranda Hall: Banyan
PRESENTER(S): Jonathan Malone-McGrew, Senior Director, Engagement - Solimar Systems
DATE & TIME: September 14, 2022, 11:30 AM - 12:15 PM

How AI is a Potential Game Changer for ADA Compliance

As organizations continue to transition from print to digital delivery, the potential savings of eliminating print and mailing costs is offset by the requirements for electronic documents to be ADA compliant and accessible to people with disabilities. Technologies such as Artificial Intelligence (AI) have the potential to reduce these costs by using advanced technology to ensure documents such as statements, invoices, policies and similar volume documents meet the ADA requirements and are fully accessible.

In this session, we will discuss how these advanced technologies are helping business to solve their legal requirements for ensuring accessible content, including accessible PDF, braille, large print and audio versions for their customers.

LOCATION: Jacaranda Hall: Citrus
PRESENTER(S): David Herr, Vice President of Enterprise Solutions - CommonLook & Jonathan Malone-McGrew, Senior Director, Engagement - Solimar Systems
DATE & TIME: September 14, 2022, 2:30 PM - 3:15 PM

PANEL: Delivering Communication: Today's Best Practices for Mail and Multi-Channel Delivery

Multi-channel, omni-channel, primary channel, backup channels, customer preferences, and legal responsibilities - it's a jungle out there. What are the differences? How do I build for how customers want to receive communication? Do I insource or outsource? How do I integrate legacy systems into modern output channels? Let's talk about where to start in assessing your needs and building a plan for long-term success.

LOCATION: Jacaranda Hall: Jasmine
PRESENTER(S): Patrick Kehoe, Executive Vice President, Product Management - Messagepoint, Jonathan Malone-McGrew, Senior Director of Engagement - Solimar Systems, Pat McGrew, Managing Director - McGrewGroup, Inc., Chris Walker, Solutions Development Executive - Canon Solutions America
DATE & TIME: September 14, 2022, 4:30 PM - 5:15 PM

Details

Date:
September 13, 2022 — September 15, 2022

Website:
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VENUE

Tradewinds Resort
5500 Gulf Blvd, St. Pete Beach, FL United States

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Phone:
800-360-4016
Website:
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