The Solimar Technical Support team is available Monday through Friday, 8:00am to 5:00pm Pacific Time by calling +1.619.849.2800 or emailing firstname.lastname@example.org. The latest updates and release notes for all Solimar products can be downloaded from our FTP site.
Customers with a valid maintenance agreement may work with Solimar Technical Support via phone, email, fax, FTP, and the web. Software updates are available upon request. Solimar customers on active support are offered pre-releases and discounts on new products, when applicable.
Solimar Systems offers on-site custom installation and operator training for all products. The Solimar on-site technician works with data center personnel to set up the communications with the host systems and output devices. Operator training includes testing applications and configuring the Solimar solution to best meet the customer requirements.
Customer support is extremely important to the Solimar team of printing, networking, data stream, and hardware experts. Whether clients call for help with a printing issue or want to discuss configuring their Solimar print server to best fit their data center requirements, the Solimar Technical Support team is there to help.
Solimar Systems Technical Support keeps a detailed log of each customer's calls and emails. Sample data files, resources, host/printer environment and custom configurations are archived in the support database. Coupled with the support staff's expertise, this information helps to provide the fastest response possible to customer questions.
In addition to providing standard coverage Monday through Friday, Solimar also offers Technical Support on evenings and weekends via Extended Coverage Programs. Designed to meet the needs of virtually every organization, Solimar's Extended Support Programs include 24/7 coverage, and special circumstances support. To learn more about Solimar's, please contact a member of the Solimar Technical Sales Team at +1.619.849.2800.
Everyday, 24 hours - designed to provide expert assistance to customers with critical production issues 24 hours a day, 365 days a year.
Available on a single occurrence basis, this customized support plan provides after-hours assistance to customers needing to support a planned change to their production environment.
Solimar Systems offers several Auxiliary Licensing and Disaster Recovery programs to satisfy a wide range of needs.
These programs were designed for organizations seeking an increase in developer productivity while minimizing production interruptions, looking for a fully functional backup system or simply require safeguards in case of an emergency. When installed and maintained on a second, non-production PC, Solimar's Disaster Recovery and Auxiliary Licensing Programs combine the necessary Solimar software and hardware components with the customer's unique system configuration and resource library to provide a cost-effective development environment.
Designed for disaster recovery use, a Recovery Software license utilizes a time-sensitive token that provides three 3-day activations for use within 365 days of being issued.
Created to allow for periodic development and testing of new configurations, the Continuity Software license provides ten 5-day activations for use within 365 days from being issued.
Intended for ongoing development and testing of new product versions and configurations, the Standby Software license is enabled to run for a total of 365 days from being issued.
To learn more about Solimar's Disaster Recover and Auxiliary Licensing Programs, please contact a member of the Solimar Technical Sales Team at +1.619.849.2800.