Solimar Technical Support

The Solimar Technical Support team is available Monday through Friday, 8:00am to 5:00pm Pacific Time by calling +1.619.849.2800 or emailing tech.support@solimarsystems.com. The latest updates and release notes for all Solimar products can be downloaded from our FTP site.

Customers with a valid maintenance agreement may work with Solimar Technical Support via phone, email, fax, FTP, and the web. Software updates are available upon request. Solimar customers on active support are offered pre-releases and discounts on new products, when applicable.

• On-site Services

  Solimar Systems offers on-site custom installation and operator training for all products. The Solimar on-site technician works with data center personnel to set up the communications with the host systems and output devices. Operator training includes testing applications and configuring the Solimar solution to best meet the customer requirements.

• Client Satisfaction

  Customer support is extremely important to the Solimar team of printing, networking, data stream, and hardware experts. Whether clients call for help with a printing issue or want to discuss configuring their Solimar print server to best fit their data center requirements, the Solimar Technical Support team is there to help.

Extended Coverage Programs

In addition to providing standard coverage Monday through Friday, Solimar also offers Technical Support on evenings and weekends via Extended Coverage Programs. Designed to meet the needs of virtually every organization, Solimar's Extended Support Programs include 24/7 coverage, 24/5 coverage and special circumstances support. To learn more about Solimar's, please contact a member of the Solimar Technical Sales Team at +1.619.849.2800.

• Extended Support (24/5)

  Monday through Friday, 24 hours - designed to provide expert assistance to customers with critical production issues 24 hours a day, 5 days a week.

• Extended Support (24/7)

  Everyday, 24 hours - designed to provide expert assistance to customers with critical production issues 24 hours a day, 365 days a year.

• Special Circumstances Support

  Available on a single occurrence basis, this customized support plan provides after-hours assistance to customers needing to support a planned change to their production environment.

Auxilliary Licensing Programs

Solimar Systems offers two Auxiliary Licensing programs for organizations seeking to increase developer productivity while minimizing production interruptions. When installed and maintained on a second, non-production PC, Solimar's Auxiliary Licensing Programs combine the necessary Solimar software and hardware components with the customer's unique system configuration and resource library to provide a cost-effective development environment.

• Test Software License

  Intended for periodic development and testing of new configurations, the Test Software License key is enabled to run for a total of 1,000 operational hours or 365 elapsed days, whichever comes first.

• Development Software License

  Intended for ongoing development and testing of new configurations, the Development Software License key is enabled to run for a total of 365 elapsed days.

To learn more about Solimar's Auxiliary Licensing Programs, please contact a member of the Solimar Technical Sales Team at +1.619.849.2800.

Disaster Recovery Programs

Solimar Systems offers several Disaster Recovery Programs to satisfy a wide range of needs, including backup software licenses and fully functional backup systems with redundant Solimar software and hardware components. When coupled with the customer's unique system configuration and resource library, Solimar's Disaster Recovery Programs safeguard an organization's production environment and offer continuous system operation during emergencies.

• Backup Software License

  Designed for Disaster Recovery use, a Backup Software License utilizes a second, time-sensitive license key that provides up to seven (7) continuous days of system operation.

• Cold Backup System

  Utilizing the original license key from the main Solimar system, the Cold Backup System is designed to re-establish production capabilities on another system.

• Hot Backup System

  Utilizing a second, fully functional license key, the Hot Backup System includes a duplicate production PC to be used in the event of an emergency.

To learn more about Solimar's Disaster Recovery Programs, please contact a member of the Solimar Technical Sales Team at +1.619.849.2800.