S.T.A.R. Program
Customers with valid maintenance agreements are eligible to participate in the Solimar Technical Assessment and Review (STAR) program at no charge. Performed by professional Solimar product specialists via telephone and/or Webcast, the STAR program offers organizations an opportunity to receive a personalized annual site configuration review designed to help optimize business processes and improve workflows. To learn more about the STAR program, or to schedule a configuration review, please contact a member of the Solimar Technical Sales Team at +1.619.849.2800.
Benefits of the STAR Program include:
Optimized Performance
System configuration review to optimize performance
Personalized Service
Personalized one-on-one service provided at no cost
Time & Cost Savings
Time-saving tips and techniques to improve business processes
Increased Productivity
Recommendations for enhancing efficiency and productivity
We were able to reduce our customer project turnaround time by 75%...other automated improvements helped increase our production output by approximately 200%Anthony Fenner, Manager Application Development Apex Information Technologies
With the built-in software automation, the Solimar solution has increased our overall output production by 15%Alvaro Diaz, General Manager AMF Impresion Variable S. A
Configuration reviews may be scheduled Monday through Friday, 8:00am to 5:00pm Pacific Time, and include a comprehensive review of the customer’s existing Solimar configuration(s). During the course of the configuration review, recommendations will be offered for fine tuning and/or improving the system’s efficiency, including the implementation of underutilized features and capabilities. The configuration review also explores any unrealized system benefits that may lead to improved system performance and continued cost savings.
Participation in the STAR program also ensures that the correct contacts are identified for receiving communications regarding new products, software release announcements, special events, and other important news items.