Solimar Technical Support - FTP Site Information

Customers on active support may download the latest software versions, printer drivers, and other files from our FTP site. Version updates require a password which can be obtained by emailing or calling the Solimar Technical Support Department at +1.619.849.2800 and provide your system key number(s).

Open FTP Site

Access the Solimar FTP site to download the latest products
(Username and password required.)

Open

Create FTP Account

Contact support to begin creating your valid account to access the Solimar FTP site.

Create

Contact Support

Have questions or technical issues? No problem. Our award winning support technicians are here to help.

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Product Release & Version Levels

Product NameVersionBuild
iCONVERT10.1959
Rubika4.2939
SOLfusion1.8348
Solimar License Server3.2381
Solimar Print Director Enterprise8.32076
Solimar Print/Director5.171617
Solimar Indexing Tools3.81186
SOLitrack1.9315
SOLscript3.4572
SOLsearcher Enterprise3.81186
XIMAGE
XIMAGEpdf1.021

Sending Confidential Data

At Solimar, we understand the importance of confidentiality and have implemented processes to help assure the appropriate handling of confidential data. Managing confidentiality involves restricting and controlling access to information. Your handling of confidential information is an important part of these processes.

Unless you have been granted written permission by an authorized Solimar representative, please do not send confidential data to Solimar by any method. You accept the risk of loss of confidentiality for sending data to Solimar without such authorization, for failing to encrypt the data, or for failing to follow the directions for sending it to Solimar.

Also, depending on the circumstances, we may not be agreeable to receiving your data.

We recommend you remove personal information or create test or “dummy” data when sharing information outside of your organization. In particular, we do not want personal health information (PHI), though we may be willing to receive such information for a services fee for the additional effort involved in managing such PHI. In any event, you may not send us such data without our written pre-approval.

If you believe you need to send confidential data to us, please send a detailed email to confidential@solimarsystems.com.

Thank you for your cooperation.

Sending Files

For sending files to Solimar, Click Here to open the FTP site.

For current customers, upload zip files to the Incoming/Tech_Support/ directory. Clients sending files for testing with Solimar products, upload zip files to the Incoming/Test_Files/ directory. Once files are uploaded, please email your Solimar Systems Analyst, tech.support@solimarsystems.com with the name of your file(s) and information pertaining to them.