Career & Partnership Opportunities

WORKFLOW CONSULTANT

Solimar Systems, a leading developer of Customer Communication Management and Delivery solutions, is currently seeking a WORKFLOW CONSULTANT to join our Sales team in San Diego. Solimar is a profitable, 27 year old, privately-held, San Diego-based software company with a worldwide customer base and exciting market opportunities. Solimar solutions provide clients visibility into their operations, track the lifecycle of jobs from receipt to multi-channel distribution, optimize and convert data and documents, manage production printing across the enterprise and integrate composition, messaging and workflow tools into a universal web dashboard. With thousands of clients worldwide, including 70% of the Fortune 100, Solimar has integral, proven IT solutions.

As a Workflow Consultant, you will be responsible for supporting the sales organization and respective staff members, and interacting with management and internal staff (particularly Sales, Production, and Accounting) to insure the smooth operation of the department in a fast paced environment. In addition, you will originate and receives sales calls to customers and provide sales support. You will be responsible for coordinating day-to-day activities with customers. Communication with other members of the Sales team is critical.

DUTIES AND RESPONSIBILITIES include:

• Studying and learning about all of Solimar’s solutions, our clients and the unique benefits of our solutions
• Managing sales leads and activities within our CRM system
• Managing sales cycles and relationships with customers and partners
• Sales goal tracking
• Learning and following Sales processes
• Analyzing customer requirements in order to create workflow solution configurations and quotes
• Creating proposals and presenting to customers
• Attending regular sales meetings and trainings
• Staying abreast of relevant product technologies and the markets into which we sell our products

QUALIFICATIONS/SKILLS:
You must be able to point to past successful experiences that would demonstrate your ability to perform the above responsibilities. In addition, we are seeking the following knowledge, skills, and abilities:

• Communicative and outgoing, with excellent customer service skills
• Attention to detail
• Analytical thinking
• Knowledge of Microsoft software including Excel, Word, and PowerPoint
• Familiarity with the Internet and Internet technologies
• A minimum of two years of software related sales experience is required
• Ability to work effectively in a team environment to achieve organizational goals

EDUCATION
A four-year college degree is preferred.

Support Billing & Collections Clerk (San Diego)

Solimar Systems, a leading developer of Customer Communication Management and Delivery solutions, is currently seeking a SUPPORT BILLING & COLLECTIONS CLERK to join our Accounting team in San Diego.

DUTIES AND RESPONSIBILITIES include:

• Generate accurate support/maintenance renewal invoices and send to customers in accordance with company policy and practices.
• Primarily handle support and disaster recovery renewal collections. When a customer’s support is nearing expiration, contact the customer regarding payment of the support invoice, and advise customer of license and maintenance status. Respond to “expiring messages” and request passwords to be sent to customers as applicable.
• Monitor and maintain the support status and expiration fields on all systems in Solimar’s customer management database product tables to ensure accuracy.
• Record all actions, customer correspondence, and internal correspondence in Solimar’s customer management database and set follow-ups/tasks as outlined by management.
• Prepare support quotes and projections as requested.
• Report discrepancies between renewal invoices and Solimar’s customer management database product tables.
• Maintain spreadsheets for key customers, resellers and distributors that show licensed systems and/or the status of support payments for those systems.
• Primarily handle customer requests for W-9s, banking information and credit card payments.
• Void and re-issue support/maintenance invoices as directed in order to maintain an accurate depiction of what invoices are outstanding and collectible.
• Document and update procedures related to this position.
• Handle receptionist duties as requested.
• Undertake other duties or tasks that may be assigned.

QUALIFICATIONS/SKILLS:
You must be able to point to past successful experiences that would demonstrate your ability to perform the above responsibilities. In addition, we are seeking the following knowledge, skills, and abilities:

• Knowledge of standard business procedures for A/R departments
• Knowledge of customer management databases
• Basic knowledge of Solimar licensing requirements and policies
• Basic accounting knowledge.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, and spreadsheets.
• Ability to operate a calculator and to calculate figures and amounts such as discounts.
• Ability to prioritize and handle multiple tasks and projects simultaneously.
• Attention to detail.
• Effective customer service and communication skills.
• Ability to maintain confidentiality.
• Ability to effectively and professionally handle work when under time pressures.
• Ability to work effectively in a team environment to achieve organizational goals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, customers, and employees.
• Ability to define problems, collect data, and establish facts.
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatical, or schedule form.
• Cross-train and assist others within the department with various tasks in order to accomplish organizational goals.

EDUCATION:
A Bachelor’s degree is not required, but an Associate’s degree or classes or experience; or equivalent combination of classes and experience in accounting, collections or receivables are required.

EXPERIENCE:
Two years of billing experience is required. Two years of customer service experience and two years of billing experience in the software or professional services industries is preferred.

SOLUTIONS ARCHITECT

Solimar Systems, Inc., a leading developer of Customer Communication Management and Delivery solutions, is seeking a Solutions Architect to join our sales team. As a Solutions Architect you will be part of a collaborative team focused on providing our customers with outstanding service and support. You will be tasked with developing an understanding of customer operations, and working with the team to identify the solutions needed to originate and close sales opportunities. You will be responsible for understanding the technologies involved in complex print environments, and using this knowledge to uncover opportunities to develop efficient and effective customer solutions. You will work closely with other Solimar Systems Sales team members to organize and manage customer sales cycles through completion, and to support and interact with management and internal staff.to bring closure to sales opportunities.

The duties and responsibilities of the Solutions Architect include:

• Developing a thorough understanding of Solimar Systems solutions, our clients and the unique benefits our solutions provide
• Developing solutions that drive digital print throughout a customer’s organization
• Managing multiple projects working with internal and external teams and documenting those activities within our CRM system
• Doing complex assessments of customer environments and presenting the findings of these studies
• Communicating with, and presenting to, domestic and international partners and customers
• Understanding and following sales processes
• Analyzing customer requirements and creating appropriate workflow solution configurations and proposals
• Attending regular sales meetings and training
• Traveling to engage with customers and partners
• Understanding relevant product technologies and the markets into which we sell our products

You must be able to point to past successful experiences that would demonstrate your ability to perform the above duties and responsibilities. In addition, you should have the following knowledge, skills, and abilities:

• Excellent customer service skills with strong communication skills and an outgoing temperament
• Ten or more years of operational experience with a print service provider or in a complex inplant printing environment
• Experience in managing multiple software technologies to deliver a robust omni-channel platform
• Skill in architecting high availability and scalable solutions and integrating solutions across locations
• Experience with Solimar products strongly preferred
• Analytical thinking and acute attention to detail
• Ability to work effectively in a team environment to achieve organizational goals

EDUCATION

Four-year college degree is required.