Pitney Bowes Management Services (PBMS) is currently the fastest growing division
of Pitney Bowes, Inc. With over 16,000 employees servicing the needs of 1,300
client locations across twelve countries in Europe and North America, PBMS has
a depth and breadth of resources that is unmatched by any other outsourcing
company. PBMS' integrated services cover the entire document management life
cycle including document creation, production, distribution, archiving and retrieval.
While the majority of the PBMS solutions provide services "on-site"
at client locations, these are also complemented by a network of dedicated off-site
Document Solution Centers. The Solimar solution used by PBMS is located at their
Document Solution Center in Hemel Hempstead, which processes and distributes
a variety of customer communications.
Outsource organizations such as PBMS are continually challenged with a wide
spectrum of client data types. Receiving information from an application source,
processing the information, and distributing it to the intended recipient using
disparate systems and data types is not a trivial task. This daily challenge
often impacts PBMS' ability to grow its operation.
"The Solimar Print/Director enables us to achieve the same high quality while increasing our production volume and efficiency."
Bob Morrison
PBMS
In order for PBMS to meet their growth objectives, they identified several
problem areas that needed to be addressed:
- Eliminate output bottlenecks and application throughput slowdowns
- Replace old technology that could not increase capacity when needed
- Create an open IT architecture with increased standardization
- Replace old technology that lacked production-level power
PBMS discovered that the best solution for the outsourcing Service Center
is the Solimar® Print/Director system. The modular and flexible design of
the Print/Director system will enable PBMS to route the majority of its print
output to Digimaster 9110 digital printers, regardless of the application origin
or data stream type. The Print/Director's TCP/IP and BUS/TAG connectivity modules
will help eliminate isolated technology silos by providing common gateways between
host devices and printers. Legacy Xerox LCDS applications that were originally
printed on Xerox printers via BUS/TAG will be easily transformed to PostScript
and printed using the networked Digimaster devices. By combining the technology
from Solimar with the Digimaster devices, more printing can be accomplished
in less time, allowing customer applications to be delivered sooner and at a
lower cost.
"The Solimar Print/Director enables us to achieve the same high quality while increasing our production volume and efficiency."
Bob Morrison
PBMS
The PBMS staff is impressed with the Solimar Print/Director and Digimaster
solution. Regardless of the incoming data stream type, PBMS will process the
job for submission to one of three Digimaster 9110 printers in either PostScript
or PCL. "The Solimar and Digimaster tandem complement each other very well,"
claims Morrison. "All existing and new customer applications can be easily
handled without any requirement for host or application changes. That saves
money for both our clients and us." The Solimar Print/Director will benefit
PBMS with increased output management, while also providing additional flexibility
and control in determining the final output device.
The Print/Director UI will be easy for PBMS to use by simplifying daily operations,
including system administration and support. PBMS also appreciates Print/Director's
centralized management of Xerox LPS resources. With a variety of applications
from multiple users, LPS resource conflicts and mismatches will be easily avoided
and well managed.
