Direct Mail Partners is a "full service" company with the goal to
be the finest one stop solution for all outsourcing needs ranging from the smallest
most basic jobs to the larger more complex projects. The Company operates out
of a 44,800 square foot facility in Carrollton, TX and a newly acquired 7,500
square foot facility in Austin, TX to support disaster recovery and overflow
needs, as well as to enhance growth opportunities. Currently, over 300 customers
are served by approximately 45 full-time employees and up to 50 part-time personnel.
Direct Mail Partners operates with the philosophy that the customer always
comes first. That includes unsurpassed attention to detail in client projects
and bids, coupled with personalized service throughout planning and execution.
Success is measured in terms of customer satisfaction and retention, earning
the business with each and every project. Solimar Systems interviewed Bruce
Albrecht, Vice President at Direct Mail Partners to discuss the deployment and
operation of their Solimar® Print Director™ Enterprise solution.
"Using the Solimar solution...projects are completed much quicker and at a lower operational cost."
Bruce Albrecht
Direct Mail Partners
Direct Mail Partners accepts a wide variety of data formats and document types
from its various customers across several industries. The applications include
direct mail, statements, invoices, proposals, bills, letters, quotes, contracts/policies,
correspondence and more. The customer data is often inconsistent and unpredictable,
which is a challenge for getting jobs completed on time and meeting deadlines.
Having to manually manipulate customer data so it can be processed to ensure
it is compatible with Direct Mail Partners' output devices was time consuming
and a serious drain on expensive resources. They were unable to automatically
standardize incoming customer data so that projects could be efficiently completed.
They needed an automated centralized output management system that would efficiently
accept, manage, and route jobs to the appropriate output devices.
Direct Mail Partners researched products that could potentially address their
challenges. After careful analysis and consideration, it was clear that the
Solimar® Print Director™ Enterprise (SPDE) was the best solution for
their needs. "Even though Solimar is well known within the industry, we
still wanted to perform a thorough due diligence in selecting the right vendor
and solution for us," said Albrecht. "Based on Solimar's industry
experience, product suite, and solid company reputation, the selection process
was straightforward and very logical for us. Solimar had the best overall software,
implementation, training and support."
"The immediate one-call Solimar support I receive is crucial to the success of our business."
Bruce Albrecht
Direct Mail Partners
Once the SPDE system was installed, Direct Mail Partners could now successfully
accept and process a variety of data types from their customers. Incoming jobs
were no longer restricted to certain printers, which previously caused production
backlogs. Not only did the system streamline their device dependency issue,
but it also performed efficient load balancing and reprint functionality.
"Between the user-friendly interface and the security controls for all
the operators, the SPDE system has significantly reduced the amount re-work
and required attention of the supervisors," says Albrecht. "That gives
the supervisors more time to focus on the core business rather than solving
printer operator errors."
According to Albrecht, the Solimar post-sales support team has always been
there when he has needed them. "The Solimar customer support team is flawless
and quick to resolve our issues," said Albrecht. "The immediate one-call
Solimar support I receive is crucial to the success of our business. To put
it in very simple terms, they execute and deliver."
