With more than 60 years experience, Cathedral Corporation is a high quality
provider of personalized and variable print and Web ePresentment services for
customers in several industries: banking, credit unions, healthcare, investment
management, non-profit, government, telecommunications, utilities, higher education
and churches. Employing approximately 160 people, Cathedral services its customer
base from facilities in Rome, NY (Corporate Headquarters), Lincoln, RI, and
Cheektowaga, NY. From design to delivery, Cathedral has the proven expertise
and state-of-the-art resources to handle all print and electronic document presentment
needs, while offering a 100% Quality Guarantee to its customers. Solimar Systems
recently interviewed Marianne Gaige, Cathedral President/CEO and Mary Keating,
Cathedral, VP of Information Technology to discuss how implementing the Solimar
Enterprise Output Management System has automated both its production print
processes and Web ePresentment capability.
With multiple operational sites, Cathedral found it increasingly difficult
to manage and coordinate workloads of its production print facilities. They
realized that the lack of automation was slowing production, while significantly
increasing operational costs. At the same time, they wanted to offer their customers
an easy way to search, retrieve and view online electronic documents from anywhere
on a 24/7 basis. Unlike some organizations that generate electronic documents
by printing and manually scanning, Cathedral wanted to find a solution that
was automated, efficient, and without manual operations.
"At Cathedral, we view Solimar Systems as a strategic partner rather than a vendor."
Marianne Gaige
Cathedral Corporation
After evaluating offerings from several vendors plus their own internally
developed systems, Cathedral chose to implement an Enterprise Output Management
System and Web ePresentment Solution from Solimar Systems. The cornerstone component,
the Solimar® Print/Director system was implemented to control the data center
environment by ingesting a variety of data streams, transforming and optimizing
the data, and providing digital workflow control by efficiently managing the
output devices. The feature-rich Solimar Print/Director system was so robust
that it replaced an internally developed application and a legacy connectivity
server. The SOLscript™ product was implemented to process their Xerox
VIPP® applications. SOLsearcher™ Enterprise was implemented to serve
as Cathedral's Web ePresentment system. SOLsearcher Enterprise is a powerful
and highly secure web-based document distribution solution that indexes, stores,
searches and retrieves large collections of electronic transactional documents.
"As a result of the Solimar solution, we are now able to use an automated
process to produce PDFs directly from the print stream," states Mary Keating.
"Saving over 1500 man-hours of labor per year translates into a significant amount of cost reductions, and that money immediately impacts our bottom line results."
Mary Keating
Cathedral Corporation
The product combination of Solimar Print/Director, SOLscript and SOLsearcher
Enterprise is the optimum software suite for Cathedral's requirements. "At
Cathedral, we view Solimar Systems as a strategic partner rather than a vendor,"
says Marianne Gaige. "When working with us, they have shared their industry
knowledge, experience, and technology to help us automate our business processes.
As a result of our cooperative partnership with Solimar we are reaping the benefits
of an integrated, customer-centric approach to personalized communications,"
adds Gaige. The Solimar Print/Director implementation has enabled Cathedral
to eliminate manual workflow processes and reduce its labor costs for its production
print business. "The Solimar Print/Director implementation is saving us
an average of 30 hours per week in labor alone," says Keating. "Saving
over 1500 man-hours of labor per year translates into a significant amount of
cost reductions, and that money immediately impacts our bottom line results."
The SOLsearcher Enterprise implementation has enabled Cathedral to avoid 20
man-hours of programming time for each Web ePresentment application. "By
not having to allocate our programming resources to develop each new application,
it allows us to use our programming staff in other critical areas," states
Keating. According to Keating, Solimar's technical expertise and knowledge have
contributed to the success of the implementation. "Since the Solimar solution
has been in place, our experience with the technical support team has been very
positive and especially helpful."
